Shipping Policy

Custom Shipping Information

At SMETALLI, we specialize in custom aluminum profiles and tempered glass panels, which means that each order is uniquely manufactured according to your specifications. This custom approach affects our shipping process in the following ways:

Factors Affecting Shipping Times

• Production Quantity: Larger orders may require more production time.
• Customization Complexity: More intricate designs or special requirements may extend production time.
• Raw Material Availability: Depending on your specific requirements, certain materials may need to be sourced specifically for your order.
• Machinery Availability: Our production facilities operate at high capacity, and scheduling is based on order priority and complexity.

Getting a Shipping Estimate

To receive the most accurate shipping timeframe for your order, we recommend:

1. Contact us at support@smetalli.ca with your specific requirements.
2. Our team will review your request and provide an approximate shipping timeframe based on your specifications.
3. Once your order is confirmed, we will keep you updated on production progress and provide more precise shipping information.

Shipping Methods

We select the most appropriate shipping method based on your order's size, weight, and delivery location. For particularly large or complex orders, special shipping arrangements may be necessary.

International Shipping

For customers outside of Canada, additional customs duties, taxes, and import fees may apply. These fees are the responsibility of the recipient and are not included in our shipping costs. Please be aware that international shipping times may be longer due to customs processing.